Ticket Protection | Celebratix

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Celebratix Ticket Protection

At Celebratix, we understand that life can sometimes take unexpected turns. We are pleased to offer the Ticket Protection. Protect your tickets for 8,34% of the total value of your order, providing you with peace of mind and flexibility.

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COVERAGE

What Does the Ticket Protection Cover?

The Ticket Protection is designed to provide coverage for cancellations in the following situations:

Health Issues

Life happens, and sometimes it’s beyond our control. Should you need to cancel due to serious illness, a significant accident, or in the unfortunate event of a passing, the guarantee has you covered.

Health Issues

Family Emergencies

Family is important, and emergencies demand your attention. The Ticket Guarantee covers cancellations due to the death or life-threatening condition of a family member in the first or second degree.

Family Emergencies

Family is important, and emergencies demand your attention. The Ticket Guarantee covers cancellations due to the death or life-threatening condition of a family member in the first or second degree.

Home Emergencies

When your home faces substantial damage—whether caused by a natural disaster, fire, flooding, or any other unforeseen event—that requires your immediate presence, the Ticket Guarantee ensures you are not penalized for attending to these urgent matters.

Home Emergencies

CLAIM

How to File a Claim

Should the need arise to use your Ticket Protection, we’ve made the process as straightforward as possible.

Request a Claim Form

Start by reaching out to us by sending an email to ticketprotection@celebratix.io to request a claim form.

Request a Claim Form

Start by reaching out to us by sending an email to ticketprotection@celebratix.io to request a claim form.

Provide Supporting Documentation

Complete the claim form and attach any relevant evidence supporting your cancellation request (e.g. doctor’s certificate, insurance report).

Provide Supporting Documentation

Complete the claim form and attach any relevant evidence supporting your cancellation request (e.g. doctor’s certificate, insurance report).

Cancel Your Tickets

Once your claim has been reviewed and approved, you will be required to cancel your tickets purchased through Celebratix.

Cancel Your Tickets

Once your claim has been reviewed and approved, you will be required to cancel your tickets purchased through Celebratix.

Receive Your Compensation

After confirming your cancellation, Celebratix will proceed with processing your compensation in a timely manner.

Receive Your Compensation

After confirming your cancellation, Celebratix will proceed with processing your compensation in a timely manner.

THE VALUE

Why Choose Ticket Protection?

We understand that when plans change unexpectedly, the last thing you need is additional stress. Ticket Protection provides you with the assurance that, in times of personal difficulty, your investment in tickets is safe. By offering this service, we hope to make your experience with us not only enjoyable but also worry-free.

100% Safe Purchase

Worry-free Experience

Quick Support

Customer Support

Any questions about Ticket Protection, or need assistance with filing a claim? Our Help Desk will be happy to assist you!

(available Monday - Friday, 9:00 AM - 5:00 PM, excl. public holidays)

ticketprotection@celebratix.io